Privacy Policy

At NoRa EV, accessible from https://nora-ev.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by NoRa EV and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

01 Information We Collect

We collect information directly from you when you interact with our website, fill out inquiry forms, book a test drive, or request vehicle specifications.

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  Personal Details: Name, email address, phone number, and physical location when provided via contact or booking forms.
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  Vehicle Inquiries: Preferences regarding specific vehicle models (e.g., NoRa EV E30, Neo, Metro), test drive requests, and customized quote inquiries.
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  Automated Log Data: IP address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts.

02 How We Use Your Information

We use the collected information for various purposes, including:

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  Processing vehicle inquiries, test drive bookings, and specification requests.
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  Providing customer support and responding to your queries.
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  Improving website functionality, performance, and user experience.
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  Sending technical updates, promotional offers, or administrative notices (only with your consent).
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  Ensuring website security and preventing fraudulent activity.

03 Cookies and Web Beacons

Like any other website, NoRa EV uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your individual browser options.

04 Third-Party Services & Analytics

We may employ third-party companies and analytics tools (such as Google Analytics) to monitor and analyze the use of our website. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We do not sell, trade, or rent your personal identification information to third parties.

05 Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

06 Warranty & Vehicle Inquiries Disclaimer

Information submitted through inquiry forms regarding vehicle warranties (e.g., 5-year battery warranty or 1-year/40,000 km vehicle warranty) is used solely to provide official quotes and schedule consultations. Official warranty terms are finalized upon physical agreement execution at authorized NoRa EV showrooms.

07 Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

NoRa EV does not knowingly collect any Personal Identifiable Information from children under the age of 13.

08 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.